Shipping & Delivery

At Qbeauty, we believe South African beauty enthusiasts deserve access to the freshest, most exciting global beauty trends - without the hassle of hunting them down. We’ve redesigned our shipping experience to bring the world’s latest beauty innovations directly to your doorstep, completely free of charge.

🚚 Free Standard Shipping on All Orders

We are proud to offer 100% Free Delivery on all orders across South Africa. No minimum spend, no hidden shipping fees at checkout.

⏱️ Estimated Delivery Time: 7 – 14 Business Days

Because we curate cutting-edge beauty products that are rarely available in the local South African market, we source and ship your items directly from our verified international partners.

While international shipping takes a little longer than local delivery, we use this time to ensure your order meets our highest standards:

Global Curation: We bypass local retail delays to bring you trending international formulas and tools the moment they hit the global market.
100% Quality Inspection: Every single product undergoes a rigorous, multi-point quality check before it leaves our distribution center to guarantee that only authentic, pristine, and top-tier products reach your hands.

📋 What to Expect: Your Order Journey

1. Order Processing & Verification (1–3 Business Days)

Once your order is placed, our team immediately begins verifying your items and initiating the 100% quality inspection process. You will receive an order confirmation email immediately after checking out.

2. Dispatch & Tracking

As soon as your package passes our quality checks and is dispatched from our international facility, we will send you a follow-up email containing your unique tracking number and a link to monitor your package's journey in real-time.

3. Arrival & Local Delivery (Total time: 7–14 Business Days)

Your package is cleared through customs and handed over to our trusted local South African courier partners for final delivery straight to your door or designated address.

❓ Frequently Asked Questions

How do I track my order?

Once your order ships, you will receive an email with a tracking number. You can enter this number on our Track Your Order Page at any time to see live updates on your delivery status.

What if my order is delayed?

While 95% of our orders arrive within the 17–14 business day window, international customs processing or high-volume courier seasons can occasionally cause minor delays. If your order hasn't arrived within 18 business days, please reach out to our team immediately, and we will expedite a follow-up with our logistics partners.

Will I have to pay extra customs or import fees?

No! We handle the sourcing and logistics so that the price you see at checkout is the final price you pay. You will not be asked for surprise customs duties upon delivery.

💬 Need Assistance?

We are always here to help make your Qbeauty experience seamless. If you have any questions regarding your order, shipping times, or tracking details, please don't hesitate to reach out to our customer support team: